Agreement

The PrintCenters.com website ("Site") is comprised of various web pages operated by Print Centers Office, Inc ("PrintCenters.com"). “PrintCenters.com” is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein ("Terms"). Your use of PrintCenters.com constitutes your agreement to comply with all such Terms. Please read the terms carefully and keep a copy of them for your reference. The Site conveys information about PrintCenters.com’s products, services and markets. This Site also conveys industry-specific information and educational materials pertaining to the markets PrintCenters.com serves.

Privacy

Your use of PrintCenters.com is subject to PrintCenters.com's Privacy Policy. Please review this Policy, which also governs this site and informs users of our data collection practices.

Electronic Communications

Visiting PrintCenters.com or sending emails to PrintCenters.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the site, satisfy any legal requirement that such communications be in writing.

Your Account

Certain services made available via PrintCenters.com are delivered by third-party sites and organizations. By using any product, service or functionality originating from the PrintCenters.com domain, you hereby acknowledge and consent that PrintCenters.com may share such information and data with any third-party with whom PrintCenters.com has a contractual relationship to provide the requested product, service, or functionality on behalf of PrintCenters.com users and customers.

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a user submits a request on the site to purchase printing products, mailing services, design services or other services, the user agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by user with an approved payment method. We require each order to be fully paid, including shipping and handling fees, if applicable, before we process an order. We will not start working on a print job until we receive the full payment.

Modifying Orders

Once a print job has been approved by customer and "sent to press" on the site, no changes can be made to the artwork files, job characteristics, or printing turnaround time.

Proofing

An online proof will be generated after you upload your files or customize one of our templates. It is the customer’s responsibility to proof the file and check for any discrepancies or errors. No job will be sent to press without your approval. Once you have approved the proof and submitted your print job, you will be unable to make any further changes.

An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. Neither do they show color change from RGB or Pantone to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. Customer is fully responsible for all that is contained in the final approved proof.

Color Accuracy

PrintCenters.com will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with PrintCenters.com you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given once PrintCenters.com starts working on your order, which means PrintCenters.com has received your necessary materials (i.e., digital files and payment).

Sales Tax Policy

PrintCenters.com charges sales tax to orders received from within the state of California unless you are tax exempt. If you are tax exempt, you must submit your reseller’s certificate prior to placing an order.

No Liability for Errors

PrintCenters.com is not liable for errors in a final product caused by any of the following reasons: misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, cracks on folds, finished product size. PrintCenters.com does not make any changes to customer files.

Artwork Files

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to PrintCenters.com. PrintCenters.com is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to PrintCenters.com, you certify that you have the right to use the image(s) in your artwork files.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Printing Turnaround Time

Printing turnaround time begins once your order has been placed. Printing turnaround time begins when we receive approval for your proof and full payment has been made. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready, printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.

For our same day turnaround option, orders and files must be submitted by 9:00 AM to have the item shipped out of our facility on the same business day. In other words, if you approve a proof on your same day turnaround order by 12:00 noon PST on Tuesday, it will be sent out of our facility for shipping by end of business Tuesday. Otherwise, your same day turnaround order placed on Tuesday would ship on Wednesday. This applies to same day turnaround orders only.

Please note that PrintCenters.com is closed Saturdays, Sundays, and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while production turnaround includes printing, cutting, and mail preparation, it does not include design, mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays, and holidays.

Printing turnaround time for jobs with approved proofs and payment is guaranteed. The remedy for failing to meet a deadline is limited to a pro-rated refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected. PrintCenters.com will not be responsible for shipping-related costs on orders that do not go out by the due date.

Shipping

All shipping is currently done via UPS, except for some large freight shipments. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and PrintCenters.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. PrintCenters.com ’s responsibility is limited to preparing your printing order and delivering it to UPS for shipping. PrintCenters.com is not liable for damages which occur in shipping.

Miscellaneous

All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by PrintCenters.com), PrintCenters.com would rerun your job at no charge. All materials we create in producing your printed product are the property of PrintCenters.com. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product may be used in any national advertising without your prior written consent.

Copyright Notice

You, the user, acknowledge that all content included on this site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of PrintCenters.com and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

Corporate Identification and Trademarks

"PrintCenters.com", and all other marks appearing on this Site are trademarks of PrintCenters.com in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without PrintCenters.com's prior written consent. The use of trademarks on any other web site or network computer environment is prohibited. PrintCenters.com prohibits the use of trademarks as a "hot" link on, or to, any other web site unless establishment of such a link is pre-approved by PrintCenters.com in writing.

Use Restriction

You may only use this site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this site to make any speculative, false, or fraudulent requests. You may not use robots or other automated means to access this site, unless specifically permitted by PrintCenters.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur because of your use of this Site. You agree to promptly update your membership information (if applicable) to keep it current, complete, and accurate.

It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser transmits a unique internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this site as a shopping resource. Any other use of materials or content on this site, including reproduction for a purpose other than that noted above without PrintCenters.com's prior written consent is prohibited.

No Unlawful or Prohibited Use / Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use PrintCenters.com strictly in accordance with the Terms described herein. As a condition of your use of the site, you warrant to and PrintCenters.com that you will not use the site for any purpose that is unlawful or prohibited by these terms. You may not use the site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site.

All content included as part of the service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of PrintCenters.com or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the site. PrintCenters.com content is not for resale. Your use of the site does not entitle you to make any unauthorized use of any protected content, and you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of PrintCenters.com and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of PrintCenters.com or our licensors except as expressly authorized by these Terms.

International Users

This Site is controlled, operated, and administered by PrintCenters.com from our offices within the USA. If you access the site from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use any site content accessed through PrintCenters.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless PrintCenters.com, its officers, directors, employees, agents and third-parties, from any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the site or any services offered on the site, any user postings made by you, your violation of any terms of this agreement or your violation of any rights of a third-party, or your violation of any applicable laws, rules or regulations. PrintCenters.com reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with PrintCenters.com in asserting any available defenses.

Liability Disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically made to the content and information contained on the site. PrintCenters.com and/or its suppliers may make improvements and/or changes in the site at any time.

PrintCenters.com and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. PrintCenters.com and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall PrintCenters.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based in contract, tort, negligence, strict liability or otherwise, even if PrintCenters.com or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, PrintCenters.com's liability is limited, and warranties are excluded to the greatest extent permitted by law, but shall, in no event, exceed $100.00.

Termination / Access Restriction

PrintCenters.com reserves the right, in its sole discretion, to terminate your access to the site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the site. Use of the site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and PrintCenters.com as a result of this agreement or use of the Site. PrintCenters.com's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of PrintCenters.com's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the site or information provided to or gathered by PrintCenters.com with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between you and PrintCenters.com with respect to the use of the Site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and PrintCenters.com with respect to the site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.

Changes to Terms

PrintCenters.com reserves the right, in its sole discretion, to change the terms under which PrintCenters.com is offered. The most current version of the terms will supersede all previous versions. PrintCenters.com encourages you to periodically review the terms to stay informed of our updates.

This Version 1.10 of the terms effective as of May 7, 2018.